RETURN POLICY

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Unless if an exchange for different size, merchandise may be returned for a STORE CREDIT ONLY within 14 days of delivery. The store credit total will be the amount paid for the product. The store credit will only be given for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Store Credit will be issued within 5-7 business days of receiving your return.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase.
• If you send back an item that does not qualify for a return, we will ship the order back to the customer.
• If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will cancel and refund the order.

DEFECTS OR PROBLEMS WITH YOUR ORDER?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

 

DEFECTIVE/DAMAGED ITEMS PROCESS

Use your smartphone to take pictures of the defective or damaged area and email the images to info@alternateroutelife.com or text them to (920) 425-7002. Please include the tag in the image showing it is still attached.

Indicate "Defective" or "Damaged" in the subject line.

Include the first and last name on your Alternate Route Outfitters account, or order #, as well as the product code/name of the item.

You will receive a response from our customer service support team within 24-72 hours.